New Delhi, India, 12th May 2025 — A consumer has initiated legal action against Hyundai Motor India Ltd. A serious consumer safety concern emerged after a Hyundai Alcazar 1.5T DCT Signature 7-Seater, purchased in September 2024, allegedly suffered a malfunction of its Advanced Driver Assistance System (ADAS) sensors, resulting in a collision, which has raised critical questions about Hyundai’s ADAS safety assurances and authorized service protocols.

The Consumer, who purchased the top-of-the-line Atlas White model of the Hyundai Alcazar, claims the vehicle’s ADAS Level II features – including Forward Collision Avoidance, Blind Spot Monitoring, and other safety assist systems – began malfunctioning within a month of purchase, with only 670 kilometres driven.

On October 14, 2024, the malfunction resulted in the vehicle failing to detect an obstacle, ultimately causing a collision. Despite multiple attempts to seek redressal at various Hyundai-authorized service centres, the customer was repeatedly denied service or even an explanation. Eventually, Hyundai refused to take any corrective action, citing no obligation.

In response, the aggrieved plaintiff, represented by My Legal Expert, has filed a formal suit seeking not just compensation but also the recall of all Hyundai Alcazar models equipped with the ADAS system to prevent further endangerment of lives.

“This is not just a case of product failure; it is a question of consumer safety and corporate accountability,” said Ashwini Kumar, Advocate & Founder of My Legal Expert. “Advanced driver assistance systems are meant to prevent accidents, not cause them. When a life-threatening technology fails and the manufacturer refuses responsibility, legal intervention becomes essential.”

This case highlights growing concerns about the reliability of safety technologies and the conduct of authorized service networks in India. It also raises broader questions about the post-sale accountability of automakers and the transparency of diagnostics involving complex driver-assist systems, especially as AI-powered and semi-autonomous features become increasingly common in Indian vehicles.

The proceedings are ongoing, and My Legal Expert is committed to pursuing justice for its client and accountability from auto manufacturers placing consumers at risk.