Bengaluru, 30 April 2025: IKEA, the world’s most loved Swedish home furnishings retailer, announces the launch of its very first Plan & Order Point (PaOP) in India, at Bengaluru. Located at the Essensai 067 Experience Centre on Whitefield-Hoskote Road, East Bengaluru, and spanning 740 sqm, this new format serves as a dedicated customer meeting point, bringing expert home design knowledge closer to customers with personalised consultations, flexible planning support, and seamless installation services. Customers can choose their preferred level of service, whether it’s a DIY approach, expert-guided planning, or complete end-to-end design and installation, with access to IKEA’s full home furnishing range of over 7,000 products.
Susanne Pulverer, CEO and Chief Sustainability Officer IKEA India, shares, “We are beyond excited to launch this new IKEA meeting point format in India. Bengaluru has been a strong growth market for us as the second biggest home furnishings market in India. With the new Plan & Order Point, we are strengthening our local presence and deepening our understanding of how people live at home. This is a strategic step in our continued investment towards scalable, omnichannel expansion in the region.”
Customers begin by booking a free appointment, where IKEA specialists help plan their room or entire home, from layouts to product selections. Once the design is finalised, orders can be placed on-site, with convenient options for home delivery, click & collect, or local partner pick-up. Finally, customers can assemble their products themselves or opt for a trusted assembly service from IKEA, ensuring a smooth and personalised experience from planning to setup. Beyond these services, the PaOP will also feature a curated selection of products for immediate purchase for quick home refreshes and offer expert guidance with digital tools to access the full IKEA range.
Bengaluru, often celebrated as India’s innovation capital, is evolving into a hub for modern living. With rapid urban growth, East Bengaluru is witnessing a surge in residential and commercial development, attracting a diverse population that is seeking well-designed, functional, and stylish homes. With deep insights on living situations gained through extensive home visits across the region, IKEA has studied how residents in the city live, their needs, and aspirations and has designed the PaOP to meet these local needs. The personalised services offered by IKEA here are ideal for planning key areas of the home, including the living room, kitchen, bedroom and bathroom. Orders placed here will be fulfilled through the IKEA Nagasandra store in Bengaluru. This new format is part of the broader expansion strategy of IKEA.
Pooja Grover, Country Expansion Manager, IKEA India, says, “Today, consumers value convenience and accessibility – even in home planning and design. They no longer want to travel far to create their dream spaces and neither do they want to go through the hassle of working with multiple partners. Our ‘Plan & Order Point’ has been designed to meet this very need, offering good quality, sustainable, end-to-end solutions under one roof. We see a lot of people walking into IKEA, seeing our room sets and wishing their homes looked like it. Here’s IKEA tapping into that feeling with affordability at heart. This also allows IKEA to highlight our industry best services and warranties, building long term trust with our customers.”
Globally, 174 IKEA Plan & Order Points currently operate across various IKEA markets. This expansion aligns with IKEA strategy to bring a more accessible, customised, and sustainable home design experience to consumers worldwide. The PaOP concept is part of a global ambition to bring a new world of IKEA to its customers.
How IKEA planning services work
- Get inspired by spending time browsing our rooms and playing with all our free online planning tools. Take notes on which styles, colours, products and ideas you like so it’s easier for us to understand what designs and looks you prefer.
- Choose a need. Do you want help with a space or whole room? A particular furniture system? For your home or business? Browse the furnishing areas below to find the planning service you need.
- Book an appointment using the related link below.
- Measure and list. We’ll need details about the space or room. Record measurements of height, width and depth as well as positions/dimensions of electrical outlets, doors, windows, etc. Make a list of your needs.
- Bring your measurements, list of needs and style notes to the appointment. A drawing or photo of the space is useful, too. We’ll discuss layouts and solutions to create a plan and a shopping list.
- Take time to assess the plan and next steps. Do you need to make changes? Start over? Buy now? When you’re ready, visit us online or in-store to order.